MyFax.Space

Send faxes online — no fax machine needed

Privacy Policy

Last Updated: December 15, 2025

At MyFax.Space, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online fax service.

1. Information We Collect

1.1 Information You Provide

When you use our fax service, we collect the following information:

  • Contact Information: Your name, email address, and fax numbers (sender and recipient)
  • Fax Content: Documents and files you upload to send via fax
  • Cover Page Information: Optional cover page text and recipient details
  • Payment Information: Payment card details processed securely through Stripe (we do not store your full card information)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Usage Data: IP address, browser type, device information, and pages visited
  • Cookies: We use essential cookies to maintain your session and preferences
  • Log Data: Server logs including timestamps and error information

2. How We Use Your Information

  • Service Delivery: To send faxes on your behalf to the recipient numbers you provide
  • Communication: To send confirmation emails, status updates, and service notifications
  • Payment Processing: To process premium tier payments through our payment processor (Stripe)
  • Service Improvement: To analyze usage patterns and improve our service quality
  • Legal Compliance: To comply with applicable laws and regulations
  • Fraud Prevention: To detect and prevent fraudulent or unauthorized use of our service

3. Data Retention

  • Fax Documents: Automatically deleted 48 hours after creation
  • Fax Metadata: Retained for 90 days for service quality and support purposes
  • Email Addresses: Retained for daily limit enforcement and fraud prevention
  • Payment Records: Retained for 7 years for accounting and legal compliance

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

  • Fax Transmission: We use Sinch Fax API to transmit your faxes to recipient numbers
  • Payment Processing: Stripe processes all payment transactions on our behalf
  • Email Delivery: Email service providers deliver confirmation and notification emails

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

  • Encryption: All data transmission is encrypted using SSL/TLS
  • Secure Storage: Files are stored with restricted access and automatic deletion after 48 hours
  • Payment Security: We use Stripe's PCI-DSS compliant payment processing
  • Access Controls: Limited employee access to personal data on a need-to-know basis

6. Your Rights and Choices

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to processing of your personal information for certain purposes
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected]

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. California Privacy Rights (CCPA)

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information (subject to exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

11. European Privacy Rights (GDPR)

  • Right of access and data portability
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

Email: [email protected]
Website: https://myfax.space