Use E.164 international format: +[country code][number]. Examples: +33123456789 (France), +4930123456 (Germany), +34912345678 (Spain), +390612345678 (Italy), +442012345678 (UK), +31201234567 (Netherlands), +12025550123 (US). No spaces, dashes, or parentheses.

Double-check for typos or missing country code (+33 for France, +49 for Germany, +34 for Spain, +1 for US/Canada—not 0). Rejected numbers are often blocked, disconnected, or invalid formats. Test with a known working number first.

Yes, included in premium tier with no extra fees. Works to US, Canada, EU, and 100+ countries worldwide. Check our pricing page for supported destinations.

PDF, TXT, JPG, PNG, TIFF. Maximum 10MB per file. Convert Word/Excel documents to PDF first using free tools like LibreOffice or Google Docs.

Common causes: unsupported format (e.g., .docx), oversized files (>10MB per file), or password-protected PDFs. Compress large files or split into multiple faxes. Remove password protection before uploading.

Yes, we auto-generate a professional cover page with your details (sender, recipient, subject, page count). You can edit the subject and message in the form before sending.

Free tier: up to 3 pages. Premium: up to 25 pages in a single fax. Page count includes your uploaded documents plus the auto-generated cover page.

Queued faxes typically send within 1-5 minutes via our automated system. Track live status at /status?fax_id=[ID] from your confirmation email. Peak times may add a few minutes.

Common reasons: busy line, no-answer timeout (30s), invalid/disconnected number, or recipient fax machine turned off. We automatically retry up to 3 times over 30 minutes before marking as permanently failed.

Confirmation → click link to queue → "Queued for sending" → "Delivered" or "Failed" with detailed reason. Check spam folder if emails are missing.

Not currently supported. Once queued (after email confirmation), the fax enters our sending pipeline. Contact [email protected] immediately if urgent.

Use the same form to create a new fax request. Our system automatically retries failures 3 times, so if it failed permanently, check the recipient number or try during business hours.

Free tier: $0 for up to 3 pages (ads supported). Premium: $3.29 flat rate for up to 25 pages, no ads. Pay per fax via Stripe—no subscriptions, no monthly fees, no cancellation hassles.

We are pay-per-fax, not subscription-based. Nothing to cancel, nothing to forget. Transparent pricing with no hidden fees or auto-renewals. Pay only when you send.

Stripe only: credit/debit cards, Apple Pay, Google Pay. We do not store card details—Stripe handles all payment security (PCI DSS Level 1 certified).

Enter your coupon code in the "Coupon Code" field on the homepage form before submitting. The discount applies automatically at checkout. Valid coupons show the reduced price before payment. Coupons are single-use and expire after the date shown.

Yes! We regularly run generous coupon campaigns with significant discounts on premium faxes. Check our homepage banner, pricing page, or follow us on social media for active promotions. Bulk sending needs? Email us at [email protected] for volume discounts.

Refunds are only available if your fax failed to deliver due to a technical error on our end (e.g., system malfunction). Failures caused by recipient issues (busy line, no answer, disconnected number) are not eligible for refunds—we attempted delivery as requested. Successfully delivered faxes cannot be refunded. Contact [email protected] with your fax ID for case review.

Yes. Documents auto-delete after 48 hours. Encrypted storage (AES-256). No logging of document content. EU data residency available. Not HIPAA-certified (consult legal counsel for healthcare use).

Use the status page link from your confirmation email. No login dashboard yet—coming soon. Files auto-delete for privacy, but metadata (recipient, status, timestamp) is retained for 90 days.

Only you and the recipient. Our staff never access uploaded files. Documents are encrypted at rest and deleted after 48h. Logs contain only technical metadata (file size, page count—not content).